Terms and Conditions

Last Updated: 5 June 2026

These Terms and Conditions govern your access to and use of the ISSAFE website, products, services, content, quotation facilities, customer accounts, and online purchasing functions.

The Website is operated by:

Legal Company Name: TULIP ELASTICS INDUSTRIES PRIVATE LIMITED
Brand Name: ISSAFE
Official Website: issafesafety.com

Registered Office:
H-105-106, Pankaj Chambers, Main Market, Sarita Vihar,
New Delhi – 110076, India

Factory:
Plot No. 61, Ecotech-1 Extension,
Greater Noida – 201312, Uttar Pradesh, India

Email: contact@issafesafety.com
Phone: +91 7619913955

By accessing, browsing, registering on, submitting information through, requesting a quotation from, or purchasing through the Website, you agree to these Terms and Conditions and the other policies published on the Website.

Please do not use the Website if you do not agree to these Terms.

1. Definitions

In these Terms:

“Company,” “ISSAFE,” “we,” “us,” and “our” mean TULIP ELASTICS INDUSTRIES PRIVATE LIMITED, operating under the ISSAFE brand.
“Website” means issafesafety.com and its related webpages, enquiry forms, quotation tools, customer-account functions, and checkout facilities.
“Customer,” “buyer,” “you,” and “your” mean any visitor, customer, purchaser, company, organisation, or authorised representative using the Website.
“Product” means any safety, PPE, fall-protection, rescue, fire-safety, industrial, or related product offered by ISSAFE.
“Order” means a request submitted to purchase Products through the Website or through an accepted quotation.
“Custom Order” means any private-label, customised, specially manufactured, branded, modified, bulk-production, or made-to-order Product.

2. About ISSAFE

ISSAFE is a safety-products brand of TULIP ELASTICS INDUSTRIES PRIVATE LIMITED.

The Website allows customers to:

Explore safety and PPE products;
Review available product information;
Request bulk quotations;
Submit customisation and private-label enquiries;
Review certifications and technical documents;
Place eligible online Orders; and
Contact ISSAFE for sales and support.

3. Eligibility and Authority

By using the Website, you confirm that:

You are legally capable of entering into a binding agreement;
You are using the Website for lawful purposes;
The information you provide is true, accurate, current, and complete; and
You will not use the Website for fraudulent, misleading, or unauthorised purposes.

When using the Website on behalf of a company, organisation, government department, or other entity, you confirm that you are authorised to act for and bind that entity.

4. Electronic Communications and Contracts

You agree that Orders, quotations, acceptances, invoices, notices, and other communications may be created and delivered electronically.

An automated email, payment acknowledgement, or Order-received message confirms only that we received your submission. It does not mean that the Order has been finally accepted.

A binding sale contract is formed only when we:

Expressly accept the Order in writing;
Issue an accepted Order confirmation;
Confirm dispatch; or
Otherwise communicate final acceptance.

We may contact you to verify Order, payment, delivery, identity, or business information before acceptance or dispatch.

5. Website Use

You may use the Website only for lawful personal or business purposes.

You must not:

Interfere with the Website’s operation, security, or performance;
Attempt unauthorised access to systems, servers, databases, or accounts;
Introduce malware, viruses, harmful code, bots, or automated scraping tools;
Copy or extract Website content for unauthorised commercial use;
Submit false enquiries, fake Orders, or fraudulent payment information;
Impersonate another person, company, or ISSAFE representative;
Post unlawful, defamatory, abusive, obscene, misleading, or infringing material;
Use the Website to harass, deceive, threaten, or harm another person;
Manipulate reviews, ratings, promotions, or Website functions; or
Use the Website in a manner that may damage ISSAFE, its customers, or its reputation.

We may restrict, suspend, or terminate access where misuse, fraud, unlawful activity, security risk, or violation of these Terms is reasonably suspected.

6. Product Information

We make reasonable efforts to keep Product descriptions, photographs, specifications, dimensions, colours, materials, features, certifications, prices, and availability accurate.

However:

Product images are provided for identification and general reference;
Colours and appearance may vary because of lighting, photography, screen settings, manufacturing batches, or permitted production variations;
Packaging may change without prior notice;
Technical specifications may be corrected or improved;
Accessories shown in an image may not be included unless expressly stated;
Certificates and compliance statements apply only to the specific model and configuration identified; and
Product availability may change before an Order is accepted.

A minor difference that does not materially affect Product function, safety, or stated compliance will not automatically make a Product defective.

Where information on a Product page conflicts with an accepted written quotation, proforma invoice, specification sheet, or Order confirmation, the most recent expressly accepted written document will apply.

7. Safety-Critical Products and Professional Responsibility

Many ISSAFE Products are safety-critical products, including fall-protection, PPE, rescue, height-safety, confined-space, fire-safety, and industrial safety equipment.

Website information is provided for general product identification and purchasing assistance. It does not replace:

A site-specific risk assessment;
Professional engineering advice;
Product training;
Competent-person supervision;
A rescue plan;
Applicable safety standards;
Manufacturer instructions; or
Local legal and regulatory requirements.

Products must be selected, fitted, installed, inspected, maintained, stored, and used:

For their intended purpose;
By properly trained and competent persons where required;
Within stated weight, load, environmental, and application limitations;
With compatible components and approved systems;
After pre-use inspection;
According to applicable instructions, standards, and laws; and
With an appropriate emergency and rescue plan.

The buyer, employer, site controller, installer, competent person, and user are responsible for confirming that the selected Product and complete system are appropriate for the intended application.

ISSAFE is not responsible for loss, injury, accident, or damage caused by misuse, incorrect selection, incompatible equipment, unauthorised modification, improper installation, failure to inspect, poor maintenance, incorrect storage, overloading, chemical exposure, sharp-edge exposure, use after a fall, or use contrary to instructions.

Nothing in these Terms excludes liability that cannot legally be excluded.

8. Certifications and Compliance

Any statement that a Product is certified, tested, approved, compliant, or conforming to a standard applies only to:

The specific Product model;
The stated configuration;
The applicable certificate scope;
The identified manufacturing or test conditions; and
The standard version expressly referenced.

A certificate for one Product or configuration must not be assumed to apply to another Product, component, modification, colour, size, or customised version.

Before purchasing, the customer must confirm whether the Product satisfies the intended country, industry, workplace, project, tender, and site requirements.

For international Orders, the buyer is responsible for confirming local import, labelling, registration, certification, language, and end-use requirements unless ISSAFE expressly agrees otherwise in writing.

9. Accounts and Login Security

Where customer-account functionality is available, you are responsible for:

Keeping login details confidential;
Providing accurate account information;
Restricting unauthorised access to your account; and
All activities conducted through your account.

You must notify us promptly if you suspect unauthorised access or account misuse.

We may suspend or close accounts containing false information or used for fraud, misuse, or violation of these Terms.

10. Quotations and Bulk Enquiries

A quotation is valid only for the period stated in it. If no validity period is stated, it may be revised or withdrawn before Order acceptance.

A quotation may be subject to:

Minimum Order quantities;
Product availability;
Sample approval;
Technical approval;
Payment terms;
Freight and insurance;
Taxes and duties;
Currency fluctuations;
Raw-material availability;
Production capacity; and
Applicable compliance requirements.

Unless expressly accepted by ISSAFE in writing, terms appearing in a customer purchase order, vendor portal, email, or other customer document will not replace or modify these Terms or ISSAFE’s quotation.

11. Custom, Private-Label, and Made-to-Order Products

Custom Orders may include private-label products, special colours, customer branding, modified specifications, customised packaging, bulk-production Orders, or Products manufactured specifically for the customer.

Before production, customers may be required to approve:

Artwork;
Logos;
Product specifications;
Samples;
Colours;
Labelling;
Packaging;
Quantity;
Price; and
Production timeline.

The customer is responsible for verifying all approved information before production.

After written approval, payment confirmation, or commencement of production, a Custom Order may not be cancelled, returned, exchanged, or refunded except where:

ISSAFE agrees in writing;
A verified manufacturing defect exists; or
Applicable law requires otherwise.

The customer confirms that it owns or has permission to use all logos, trademarks, artwork, specifications, and content supplied to ISSAFE. The customer is responsible for claims arising from unauthorised materials supplied by it.

Reasonable manufacturing tolerances may apply to colour, measurements, components, packaging, quantity, and other production characteristics where permitted by the accepted specification.

12. Orders and Order Acceptance

Every Order is subject to:

Product availability;
Payment confirmation;
Fraud and verification checks;
Delivery-service availability;
Export or import restrictions;
Applicable legal requirements; and
Final acceptance by ISSAFE.

We may accept, reject, limit, hold, or cancel an Order where reasonably necessary, including because of:

Product unavailability;
Pricing or description errors;
Payment failure;
Suspected fraud;
Unverified customer information;
Unusual Order quantity;
Legal or regulatory restrictions;
Delivery limitations;
Website or system error; or
Force-majeure circumstances.

Where an Order is cancelled after valid payment has been received, an applicable refund will be initiated to the original payment method, subject to payment-provider processing timelines and lawful deductions, if any.

13. Pricing and Currency

Prices displayed on the Website are in Indian Rupees unless another currency is expressly shown.

For Indian Orders:

Applicable GST treatment will be shown on the Product page, invoice, checkout, or Order confirmation;
Shipping and handling charges, where applicable, will be displayed or communicated before final acceptance; and
The final payable amount will be shown at checkout or in the accepted quotation.

For international Orders:

Product prices may exclude import duties, customs charges, destination taxes, brokerage, clearance fees, local registration costs, and similar charges unless expressly stated otherwise;
The buyer is responsible for destination-country charges and obligations unless the accepted quotation or shipping term states otherwise; and
Currency conversion and bank charges may apply.

Prices may be revised before Order acceptance because of changes in raw-material costs, taxes, duties, exchange rates, freight, government requirements, or other business conditions.

After an Order has been finally accepted, its price will not be changed except where the customer requests changes or where expressly permitted by the accepted Order terms.

14. Pricing, Content, and Technical Errors

Despite reasonable checks, the Website may contain typographical, pricing, availability, freight, technical, or content errors.

Where a material error is identified, we may:

Correct the information;
Request customer confirmation;
Refuse or cancel the affected Order; or
Offer an alternative Product or revised quotation.

Where payment has already been received for an Order cancelled because of a confirmed error, an applicable refund will be initiated.

We will not intentionally advertise Products at misleading prices or refuse to honour a valid accepted transaction without a legitimate reason.

15. Payments

Available payment methods may be displayed during checkout or stated in a quotation.

By submitting payment, you confirm that:

You are authorised to use the payment method;
The billing and transaction details are accurate;
The funds are lawfully available; and
The payment does not violate applicable laws.

Payments may be processed by authorised third-party payment providers. ISSAFE does not intend to store complete card numbers, CVV codes, or banking passwords on its own systems.

An Order will not be processed until payment is successfully received and verified, unless written credit terms have been approved by ISSAFE.

16. Fraud Prevention and Transaction Verification

To protect customers and prevent fraudulent transactions, ISSAFE may conduct reasonable:

Identity verification;
Address verification;
Payment verification;
Telephone or email confirmation;
Business verification;
Order-pattern review;
IP or device review; and
Other lawful fraud-prevention checks.

We may request supporting information where an Order appears unusual, inconsistent, high-risk, unauthorised, or potentially fraudulent.

We will not request your complete payment password, card PIN, CVV, or one-time password through ordinary email, telephone, or messaging communication.

If required verification is not completed within the period communicated by us, we may place the Order on hold or cancel it.

17. Chargebacks and Payment Disputes

Customers should contact ISSAFE promptly regarding an unrecognised transaction, delivery concern, cancellation request, or refund issue.

Submitting a false, misleading, abusive, or fraudulent chargeback may result in:

Suspension of the customer account;
Cancellation of pending Orders;
Submission of transaction and delivery evidence to the payment provider; and
Recovery action where legally permitted.

Nothing in this section prevents a customer from exercising legitimate rights through its bank, payment provider, or applicable law.

18. Shipping and Delivery

Shipping and delivery timelines are estimates unless expressly guaranteed in writing.

Delivery may be delayed because of:

Product availability;
Customisation or production requirements;
Payment verification;
Courier or freight delays;
Customs clearance;
Incorrect or incomplete addresses;
Public holidays;
Strikes;
Weather conditions;
Government restrictions;
War, civil disturbance, epidemic, or pandemic;
Transport interruption; or
Other events outside reasonable control.

Customers must provide complete and accurate delivery details. ISSAFE is not responsible for delay, loss, or additional charges caused by incorrect information supplied by the customer.

We may make partial shipments where reasonable and will communicate this where applicable.

19. Domestic and International Delivery

For domestic Orders, delivery charges and available delivery methods will be shown at checkout or stated in the Order confirmation.

For international Orders:

The applicable shipping term will be stated in the quotation or Order confirmation;
The customer may be responsible for import clearance, licences, permits, customs duties, destination taxes, inspections, and local fees;
Delivery timelines may be affected by customs and local authorities;
Products may be opened or inspected by customs authorities; and
The buyer must provide documents and information reasonably required for export and import processing.

Where no international shipping term is expressly stated, responsibilities will be determined by the accepted quotation, invoice, shipping document, and applicable law.

20. Risk, Ownership, and Delivery Inspection

Risk of loss or damage will pass according to the agreed delivery or shipping terms.

Where legally permitted, ownership of Products remains with ISSAFE until full payment has been received.

You should inspect the shipment promptly after delivery and report:

Visible transit damage;
Missing packages;
Wrong Products;
Quantity shortages; or
Material packaging damage

within the time stated in the Shipping Policy, Return and Refund Policy, or applicable Order communication.

You should retain the invoice, packaging, labels, batch information, photographs, and unboxing evidence where a claim is submitted.

21. Cancellations

Customers should request cancellation as soon as possible.

Cancellation may not be available after an Order has been:

Accepted;
Processed;
Packed;
Dispatched;
Customised;
Private-labelled; or
Entered into production.

ISSAFE may cancel an Order before dispatch because of product unavailability, suspected fraud, pricing error, legal restrictions, non-payment, failed verification, or force majeure.

Any approved refund will be processed according to the applicable Return, Refund, and Cancellation Policy.

22. Returns, Replacements, Exchanges, and Refunds

Returns, replacements, exchanges, and refunds are governed by the separate Return, Refund, Exchange, and Cancellation Policy published on the Website.

Unless otherwise stated or required by applicable law:

Products are not returnable merely because of a change of mind, incorrect customer selection, or non-technical preference;
Custom Orders, private-label Orders, and made-to-order Products are generally non-returnable;
Used, altered, damaged, contaminated, expired, incomplete, or non-resalable Products may not be eligible;
Claims must be supported by the invoice, photographs, packaging, batch information, and other reasonably requested evidence; and
Products must not be used after a suspected defect, fall event, damage, or safety concern.

Nothing in these Terms limits non-waivable consumer rights.

The policy and actual support process must remain clear, accessible, and operational.

23. Warranty

Any Product warranty applies only where expressly stated on the Product page, warranty document, invoice, or accepted written communication.

Unless expressly stated otherwise:

Warranty is limited to verified manufacturing defects;
Proof of purchase is required;
The Product may need to be inspected before a decision is made;
ISSAFE may repair, replace, provide an appropriate remedy, or reject an unsupported claim after technical evaluation;
Replaced Products or parts may need to be returned to ISSAFE;
A repair or replacement does not restart or extend the original warranty period unless stated in writing; and
Customers must follow authorised return and transport instructions.

Warranty does not cover:

Normal wear and tear;
Product ageing or expiry;
Misuse or incorrect selection;
Overloading;
Fall-arrest loading or impact events;
Improper storage or maintenance;
Failure to inspect;
Accidental or transit damage after risk has passed;
Unauthorised repair or modification;
Chemical, heat, flame, UV, corrosion, or sharp-edge exposure outside stated limits;
Use with incompatible equipment; or
Use contrary to instructions, training, standards, or law.

Statutory rights that cannot legally be excluded remain unaffected.

24. Intellectual Property

All Website content, including text, product descriptions, graphics, photographs, videos, logos, layouts, designs, downloads, brochures, catalogues, technical documents, manuals, illustrations, and software elements, is owned by or licensed to TULIP ELASTICS INDUSTRIES PRIVATE LIMITED.

You may view, download, or print limited Website material only for:

Personal reference;
Evaluating ISSAFE Products;
Placing an Order; or
Lawful internal business use.

You may not reproduce, modify, publish, transmit, distribute, sell, license, reverse engineer, commercially exploit, remove proprietary notices from, or create derivative works from Website content without prior written permission.

25. Trademarks, Certifications, and Third-Party Marks

ISSAFE names, logos, taglines, Product names, and related marks are owned by or lawfully used by TULIP ELASTICS INDUSTRIES PRIVATE LIMITED.

Third-party logos, certification marks, trademarks, or references belong to their respective owners and may be displayed only for lawful identification, certification, compatibility, comparison, or informational purposes.

Their appearance does not imply sponsorship, partnership, authorisation, or endorsement unless expressly stated.

26. User Reviews, Feedback, and Submitted Content

Where you submit reviews, feedback, suggestions, photographs, videos, testimonials, or other content, you confirm that:

The content is truthful and lawful;
You have the right to submit it;
It does not violate another person’s rights;
It is not fake, misleading, defamatory, abusive, or fraudulent; and
It does not contain confidential or sensitive information that should not be published.

Subject to applicable law and our Privacy Policy, you grant ISSAFE a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, and display submitted content for operational, service, marketing, and promotional purposes.

We may reject or remove unlawful, misleading, fake, irrelevant, infringing, abusive, or inappropriate content.

27. Third-Party Services and Links

The Website may contain links to third-party services, including:

Payment gateways;
Courier and logistics portals;
Maps;
Social-media platforms;
Video platforms;
Certification bodies;
Analytics tools; and
Other external websites.

These services operate under their own terms and privacy policies.

ISSAFE does not control and is not responsible for the availability, content, security, products, privacy practices, or conduct of third-party services.

28. Website Availability and Security

We aim to maintain a secure and reliable Website but do not guarantee that it will always be uninterrupted, error-free, or free from harmful components.

Access may be suspended or restricted for:

Maintenance;
Updates;
Repairs;
Security incidents;
Legal requirements;
Technical failures; or
Operational reasons.

Customers are responsible for maintaining appropriate device security and protecting their account credentials.

29. Disclaimer

To the maximum extent permitted by applicable law, the Website and its general content are provided on an “as is” and “as available” basis.

ISSAFE does not guarantee:

Continuous Website availability;
That every Website error will be corrected immediately;
That all general content is suitable for every specific application;
That every Product is permitted in every country, industry, or workplace; or
That general Website information replaces qualified professional assessment.

Any express warranty, certification, specification, or commitment applies only where specifically stated in writing.

Nothing in these Terms excludes obligations or rights that cannot legally be excluded.

30. Limitation of Liability

To the maximum extent permitted by applicable law, ISSAFE will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from:

Website use or unavailability;
Delivery delay;
Customer-supplied errors;
Incorrect Product selection;
Product misuse;
Incompatible system components;
Failure to follow instructions;
Unauthorised modifications;
Third-party services;
Cyber incidents outside reasonable control; or
Events beyond reasonable control.

Where legally permitted, ISSAFE’s total aggregate liability relating to a specific Product or Order will not exceed the amount paid to ISSAFE for that specific Product or Order.

This limitation does not apply where a higher liability is required by applicable law or where liability cannot legally be limited.

31. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless TULIP ELASTICS INDUSTRIES PRIVATE LIMITED, ISSAFE, and their directors, officers, employees, and authorised representatives against claims, losses, damages, penalties, and reasonable costs resulting from:

Your unlawful use of the Website;
Your violation of these Terms;
Fraudulent activity conducted by you;
Your misuse, modification, or improper installation of Products;
Your infringement of third-party intellectual-property rights;
Materials, logos, artwork, or specifications supplied by you; or
Activities conducted through your account.

This provision does not apply to the extent a loss was caused by ISSAFE’s own liability that cannot legally be excluded.

32. Export Controls, Sanctions, and Restricted Uses

Products must not be purchased, exported, re-exported, transferred, or used in violation of applicable export-control, sanctions, customs, anti-bribery, or trade laws.

ISSAFE may reject, hold, or cancel an Order where:

A destination is restricted;
Required approvals are unavailable;
The transaction may violate applicable law;
The purchaser, consignee, or end user cannot be verified; or
The stated end use creates a legal or safety concern.

The international buyer is responsible for providing accurate consignee, end-user, destination, and import information.

33. Anti-Bribery and Ethical Conduct

Customers, agents, distributors, representatives, and business partners must not offer, request, authorise, or accept unlawful bribes, kickbacks, facilitation payments, or improper benefits relating to ISSAFE transactions.

ISSAFE may cancel or terminate a transaction where unlawful or unethical conduct is reasonably suspected.

34. Force Majeure

ISSAFE will not be responsible for delay or failure caused by events outside its reasonable control, including:

Natural disasters;
Fire or flood;
War or terrorism;
Civil disturbance;
Government action;
Trade restrictions;
Strikes;
Transport disruption;
Power or communication failures;
Cyber incidents;
Epidemics or pandemics;
Raw-material shortages;
Port congestion;
Customs delay; or
Failure of essential third-party services.

We will take reasonable steps to communicate and manage the affected Order.

35. Suspension and Termination

We may suspend or terminate Website access, accounts, or unaccepted transactions where reasonably necessary because of:

Violation of these Terms;
Fraud or suspected fraud;
Security threats;
Unlawful conduct;
Non-payment;
Abuse of support services; or
Legal or regulatory requirements.

Termination does not affect rights, payment obligations, or liabilities arising before termination.

Sections concerning payment, safety responsibility, intellectual property, liability, indemnity, confidentiality, governing law, and other provisions intended to continue will survive termination.

36. Notices

We may send notices through:

Email;
Account notifications;
Website notices;
Order communications;
Courier; or
Another reliable method using the contact information provided by you.

You are responsible for maintaining accurate and current contact details.

Notices to ISSAFE should be sent to contact@issafesafety.com unless another address is expressly provided.

37. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

ISSAFE may assign or transfer its rights and obligations as part of a lawful restructuring, merger, acquisition, business transfer, financing arrangement, or transfer to an affiliate or successor, subject to applicable law.

38. No Waiver

Failure or delay by either party in enforcing a right does not waive that right.

A waiver is effective only when confirmed in writing by the party granting it.

39. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or modified only to the minimum extent required to make it lawful and enforceable.

40. Entire Agreement and Policy Priority

These Terms, together with the accepted quotation, Order confirmation, invoice, Product-specific terms, and policies published on the Website, form the agreement governing the transaction.

Where documents conflict, the following order will generally apply:

An expressly signed or accepted written agreement;
The accepted quotation or Order confirmation;
Product-specific warranty or written Product terms;
The applicable Return, Refund, Shipping, or Privacy Policy; and
These Terms and Conditions.

No verbal statement changes these Terms unless confirmed by an authorised ISSAFE representative in writing.

41. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law and any non-waivable consumer rights, courts of competent jurisdiction in New Delhi, India will have jurisdiction over disputes relating to the Website, Products, Orders, or these Terms.

For international business-to-business Orders, the parties may agree in writing to a different dispute-resolution or arbitration arrangement.

42. Grievance and Customer-Support Contact

For Order concerns, Website issues, complaints, or grievances, contact:

TULIP ELASTICS INDUSTRIES PRIVATE LIMITED
Brand: ISSAFE

Registered Office:
H-105-106, Pankaj Chambers, Main Market, Sarita Vihar,
New Delhi – 110076, India

Factory:
Plot No. 61, Ecotech-1 Extension,
Greater Noida – 201312, Uttar Pradesh, India