Orders, Shipping and Delivery

i. How quickly do you ship orders?
Ans: Most confirmed orders are dispatched within 24–48 business hours after payment and order confirmation.

ii. Which courier do you use in India?
Ans: We ship across India through Blue Dart and other reliable courier partners, depending on service availability.

iii. Which courier do you use for international orders?
Ans: For international deliveries, we ship through DHL and other trusted logistics partners where required.

iv. How long does delivery take?
Ans: Delivery time depends on your location, product availability, and courier service coverage. Once your order is shipped, we share the tracking details so you can follow the delivery.

v. Do you offer fast dispatch?
Ans: Yes. We aim to process and dispatch orders quickly so our customers receive their products without unnecessary delay.

Tracking, Invoice and Order Updates    

i. How can I track my order?
Ans: Once your order is shipped, we send the tracking link to your registered email address.

ii. Will I receive an invoice?
Ans: Yes. Your invoice is sent to your email after the order is processed.

iii. Where can I check my order details?
Ans:  Your order details, shipping updates, and invoice information are shared by email and may also be available in your account or order page on our platform.

iv. What should I do if I do not receive my tracking details?
Ans: Please contact our support team with your order number, and we will assist you promptly.

Returns, Cancellation and Warranty    

i. Are products returnable?
Ans: Safety products are generally non-returnable. Please check the size, specifications, standards, and application before ordering. If you receive a damaged, defective, or incorrect product, contact us with order details and clear photos.

ii. What if I receive a damaged, defective, or wrong product?
Ans: If you receive a damaged, defective, or incorrect item, please contact us immediately with your order number and clear photos of the product and package. Our team will review the issue and assist you accordingly.

iii. Can I cancel my order after placing it?
Ans: Cancellation depends on the stage of order processing. If the order has not yet been dispatched, we will review your request and guide you accordingly.

iv. Do your products come with a warranty?
Ans: Yes, wherever applicable. Warranty details are mentioned on the product page, invoice, or order information. Please check the specific product details for coverage.

Product Standards, Certification and Compliance    

i. Are ISSAFE products certified?
Ans: Our products are made for professional safety use, and the relevant certification or compliance details are mentioned on the product pages wherever applicable.

ii. Are all products certified in the same way?
Ans: No. Certification and compliance may vary depending on the product type, model, and market requirement.

iii. Where can I check certification details?
Ans: You can review the product page, technical details, and product description, or contact our team before ordering for clarification.

iv. What standards do you mention on your products?
Ans: Depending on the model, product pages may mention standards or compliance details such as CE, ANSI, BIS, ISI, AS/NZS, or relevant EN and IS standards.

v. Can you provide certification details before a bulk purchase?
Ans: Yes. For bulk or business enquiries, we can guide you on the relevant standards and available documentation for the selected model.

Choosing the Right Product    

i. How do I choose the right safety harness?
Ans: The right harness depends on your type of work, anchorage position, required attachment points, movement during the job, and comfort needs.

ii. How do I choose the correct lanyard?
Ans: The correct lanyard depends on your work area, connection point, movement range, and required fall clearance.

iii. How do I choose the right safety gloves?
Ans: Safety gloves should be selected based on the application, such as grip, abrasion resistance, cut resistance, flexibility, comfort, and coating type.

iv. How do I choose the right safety shoes?
Ans: Choose safety shoes based on the work environment, toe protection, sole type, slip resistance, electrical requirements, and comfort level.

v. How do I choose SRLs, tripods, winches, or rescue products?
Ans: These products should be selected according to user movement, anchorage, rescue requirements, confined-space conditions, and overall site application.

vi. Can your team help me choose the right product?
Ans: Yes. Our team can help guide you based on your industry, work type, and usage requirements.

Use, Inspection and Safety    

i. Do I need training before using fall protection equipment?
Ans: Yes. Fall protection equipment should be used only by trained personnel or under proper supervision.

ii. Should I inspect the product before use?
Ans: Yes. Always inspect the product before each use for visible damage, wear, broken stitching, deformation, corrosion, or any other issue that may affect safety.

iii. When should a product be removed from service?
Ans: A product should be removed from service if it shows damage, excessive wear, chemical exposure, deformation, or has been involved in a fall or serious incident.

iv. Can I continue using a harness or lanyard after a fall?
Ans: No. Any product involved in a fall event should not be used again unless it has been properly evaluated according to the relevant inspection and safety procedure.

v. Do safety products have a service life?
Ans: Yes. Service life depends on the product type, storage conditions, frequency of use, maintenance, and inspection history.

Bulk Orders, OEM and Customization    

i. Do you supply bulk quantities?
Ans: Yes. We support bulk orders for distributors, contractors, industrial buyers, and project requirements.

ii. Can you offer customized products?
Ans: Customization may be available depending on the product type, quantity, and technical requirements.

iii. Do you support OEM or private label supply?
Ans: Yes. For selected products and suitable order quantities, OEM or private label support may be available.

iv. Can you help us create product kits for specific industries?
Ans: Yes. We can help build suitable product combinations or kits based on the application, industry, and usage requirement.

General Support    

i. Which countries do you ship to?
Ans: We support both domestic and international shipping. Delivery options depend on the destination and product category.

ii. Can I contact your team before placing an order?
Ans: Yes. You can contact us for product selection, bulk enquiries, standards clarification, or general order support before purchase.

iii. How can I contact ISSAFE?
Ans: You can reach us through the contact details available on our website, enquiry form, phone, email, or WhatsApp, wherever available.