Privacy and Cookies Policy

Last Updated: 5 June 2026

This Privacy and Cookies Policy explains how TULIP ELASTICS INDUSTRIES PRIVATE LIMITED, operating under the brand name ISSAFE, collects, uses, stores, protects, and shares personal information when you visit or use our website, submit an enquiry, request a quotation, create an account, place an order, or communicate with us.

This Policy applies to customers and visitors located in India and other countries.

By using the Website, you acknowledge that you have read this Policy. Where consent is required by applicable law, we will request it through an appropriate consent mechanism.

1. Company Information

Legal Company Name: TULIP ELASTICS INDUSTRIES PRIVATE LIMITED
Brand Name: ISSAFE

Registered Office:
H-105-106, Pankaj Chambers, Sarita Vihar,
New Delhi – 110076, India

Factory:
Plot No. 61, Ecotech-1 Extension,
Greater Noida – 201312, Uttar Pradesh, India

Email: contact@issafesafety.com
Phone: +91 7619913955

In this Policy, “ISSAFE,” “Company,” “we,” “us,” and “our” refer to TULIP ELASTICS INDUSTRIES PRIVATE LIMITED and its authorised service providers acting on its behalf.

2. Scope of This Policy

This Policy applies to personal information collected through:

  • Website visits and product browsing;
  • Contact forms and enquiry submissions;
  • Bulk quotation and custom-order requests;
  • Customer accounts;
  • Catalogue and technical-document requests;
  • Online purchases and payments;
  • Shipping, delivery, exchange, and complaint handling;
  • Customer-support communications;
  • Newsletter and promotional subscriptions; and
  • Other interactions with ISSAFE through the Website.

This Policy does not govern third-party websites, payment gateways, courier websites, social-media platforms, or other external services linked from our Website. Those parties operate under their own privacy policies.

3. Information We Collect

Depending on how you interact with ISSAFE, we may collect the following information.

A. Identity and Contact Information

This may include your:

  • Name;
  • Company name;
  • Designation;
  • Email address;
  • Telephone number;
  • Billing address; and
  • Shipping address.

B. Order and Transaction Information

This may include:

  • Product enquiries and quotation requests;
  • Order and invoice details;
  • Payment status;
  • Shipping and delivery details;
  • Customs-related information;
  • Exchange, warranty, complaint, and support records; and
  • Communications relating to your transaction.

C. Account Information

Where customer accounts are available, we may collect:

  • Login credentials;
  • Saved addresses;
  • Saved preferences;
  • Shopping-cart information;
  • Order history; and
  • Communication preferences.

D. Technical and Website-Usage Information

When you use the Website, we may automatically collect:

  • IP address;
  • Browser and device type;
  • Operating system;
  • Approximate location;
  • Pages visited;
  • Referring website;
  • Date and time of access;
  • Session activity;
  • Cookie identifiers; and
  • Website interaction and performance information.

E. Marketing Information

Where you choose to receive marketing communications, we may collect information about your:

  • Newsletter subscription;
  • Product interests;
  • Catalogue requests;
  • Event registrations;
  • Promotional preferences; and
  • Responses to marketing campaigns.

F. Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is genuinely necessary, legally permitted, and relevant to the service requested.

Please do not submit health records, biometric information, passwords unrelated to your ISSAFE account, or other sensitive information through general contact or enquiry forms.

4. How We Collect Information

We may collect information:

  • Directly from you when you complete a form, contact us, request a quotation, register an account, or place an order;
  • Automatically through cookies and similar technologies;
  • From authorised representatives of your company;
  • From payment, logistics, and delivery partners;
  • From publicly available business sources; or
  • From marketing and analytics platforms where legally permitted.

5. How We Use Personal Information

We may use personal information to:

  • Operate, maintain, secure, and improve the Website;
  • Respond to enquiries and quotation requests;
  • Process and fulfil domestic and international orders;
  • Verify payments and transactions;
  • Issue invoices, confirmations, and account notifications;
  • Arrange packaging, dispatch, delivery, tracking, and customs coordination;
  • Provide product information, certificates, manuals, and technical support;
  • Process complaints, replacements, exchanges, warranty claims, or refunds;
  • Prevent fraud, fake orders, cyber incidents, misuse, and unauthorised access;
  • Maintain financial, taxation, accounting, and business records;
  • Meet contractual, regulatory, and legal obligations;
  • Conduct analytics and improve customer experience;
  • Send promotional communications where you have consented or where otherwise legally permitted; and
  • Protect our legal rights, customers, employees, and business.

We collect only the information reasonably required for these purposes.

6. Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process personal information:

  • With your consent;
  • To take steps requested by you before entering into a transaction;
  • To process and fulfil a contract or order;
  • To comply with legal and regulatory obligations;
  • To protect against fraud, security threats, and misuse; or
  • For legitimate and lawful business purposes that do not unfairly override your rights.

Where consent is required, you may withdraw it by contacting us. Withdrawal will not affect processing lawfully completed before the withdrawal.

7. Payment Processing

Payments made through the Website are processed by authorised third-party payment gateways or financial-service providers.

ISSAFE does not intend to store complete card numbers, CVV details, internet-banking passwords, or other complete payment credentials on its own servers.

Payment providers may process information required to:

  • Authorise and complete payments;
  • Confirm transactions;
  • Prevent fraud;
  • Process permitted refunds; and
  • Meet financial and legal requirements.

Please review the privacy and security terms of the applicable payment provider before completing a transaction.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, maintain security, remember preferences, analyse Website performance, support checkout functions, and measure marketing effectiveness.

Cookies used on the Website may include:

A. Strictly Necessary Cookies

These cookies support essential Website functions, including:

  • Page navigation;
  • Website security;
  • Shopping-cart functions;
  • Login sessions; and
  • Checkout processes.

Blocking these cookies may prevent parts of the Website from functioning correctly.

B. Functional Cookies

These cookies may remember preferences such as language, region, login status, and saved selections.

C. Analytics Cookies

These cookies help us understand Website traffic, visitor behaviour, page performance, and conversion activity.

D. Advertising and Remarketing Cookies

Where enabled and permitted, these cookies may help measure advertising campaigns and display relevant promotional content through platforms such as Google.

Where required, non-essential cookies will be activated only after you provide consent through the Website’s cookie-preference tool.

You may manage or disable cookies through your browser or cookie settings. Disabling certain cookies may affect Website functionality.

9. How We Share Information

We do not sell personal information in the ordinary course of our business.

We may share personal information only where reasonably necessary and lawful, including with:

  • Authorised employees and internal teams;
  • Website-hosting and cloud-service providers;
  • Payment gateways and payment-service providers;
  • Courier, logistics, freight, customs, and warehousing partners;
  • Customer-support, CRM, communication, marketing, and analytics providers;
  • Auditors, insurers, accountants, lawyers, and professional advisors;
  • Government, regulatory, tax, judicial, police, or law-enforcement authorities where legally required; and
  • Parties involved in a lawful merger, acquisition, restructuring, sale, or transfer of business assets.

Service providers are permitted to process information only for authorised purposes and subject to appropriate confidentiality and security obligations.

10. International Orders and Data Transfers

ISSAFE serves customers in India and may receive enquiries or orders from customers located outside India.

To process international enquiries, payments, shipments, or orders, personal information may be transferred to or accessed by service providers located in other countries.

Where required by applicable law, we will take reasonable steps to ensure that international transfers are supported by appropriate contractual, technical, organisational, or legal safeguards.

International customers may have additional privacy rights under the laws applicable in their country or region. Such requests will be reviewed in accordance with applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and transactions;
  • Provide customer support;
  • Handle complaints, claims, and disputes;
  • Maintain security and prevent fraud;
  • Meet taxation, accounting, audit, and legal requirements; and
  • Protect or enforce our lawful rights.

Retention periods may differ depending on the type of information and the reason for collection.

When information is no longer required, we may securely delete, anonymise, or archive it, unless continued retention is legally required.

12. Data Security

We use reasonable technical, administrative, contractual, and organisational safeguards to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

These measures may include:

  • Secure Website connections;
  • Access restrictions;
  • Password controls;
  • Security monitoring;
  • Vendor-access limitations;
  • Internal confidentiality requirements; and
  • Security and incident-response procedures.

No online system can guarantee complete security. Customers should also protect their passwords, devices, and account information.

13. Personal Data Breaches

Where we become aware of a personal-data breach, we may investigate, contain, document, and remedy the incident.

We will notify affected persons and relevant authorities where required under applicable law.

14. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access the personal information held about you;
  • Correct inaccurate or incomplete information;
  • Update your contact details;
  • Withdraw consent;
  • Opt out of marketing communications;
  • Request deletion of eligible personal information;
  • Raise a concern about the processing of your information; or
  • Request information about how your data has been used or shared.

Some information may need to be retained for orders, taxation, accounting, fraud prevention, dispute resolution, contractual obligations, or other legal requirements.

To submit a privacy request, email contact@issafesafety.com. We may ask for reasonable information to verify your identity before completing the request.

15. Marketing Communications

We may send marketing emails or promotional messages where you have opted in or where otherwise permitted by law.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in an email;
  • Using an available opt-out option;
  • Emailing contact@issafesafety.com; or
  • Calling +91 7619913955.

Even after opting out of marketing communications, you may continue to receive necessary service messages, including order confirmations, invoices, delivery updates, security notices, and legal communications.

16. Children’s Privacy

The Website and ISSAFE products are primarily intended for businesses, professionals, and adults.

We do not knowingly collect personal information directly from children without appropriate authorisation where required by law.

If you believe a child has submitted personal information without proper authorisation, please contact us so that we can review and take appropriate action.

17. External Links

The Website may contain links to payment gateways, courier portals, maps, social-media platforms, video platforms, and other third-party websites.

We are not responsible for the privacy, security, availability, or content practices of those external services. Please review their privacy policies before providing personal information.

18. Grievance and Privacy Contact

For privacy concerns, correction requests, deletion requests, marketing opt-outs, complaints, or Website-related grievances, contact:

Grievance and Privacy Contact
TULIP ELASTICS INDUSTRIES PRIVATE LIMITED

Registered Office:
H-105-106, Pankaj Chambers, Sarita Vihar,
New Delhi – 110076, India

Factory:
Plot No. 61, Ecotech-1 Extension,
Greater Noida – 201312, Uttar Pradesh, India

Email: contact@issafesafety.com
Phone: +91 7619913955

We will review requests and grievances within a reasonable period and in accordance with applicable law.

19. Changes to This Policy

We may update this Policy to reflect changes in applicable laws, Website features, technology, service providers, or business practices.

The updated Policy will be posted on the Website with a revised “Last Updated” date. Where required, we may provide additional notice or request renewed consent.

20. Governing Law and Jurisdiction

This Policy is governed by the laws of India.

Subject to applicable law, disputes relating to this Policy or the Website will be subject to the jurisdiction of the competent courts in New Delhi, India.

Nothing in this section limits any non-waivable rights or remedies available to consumers under applicable law.